Why Everyone Should Be Nice To Retail Staff At Christmas | Blogmas #10

Christmas is definitely one of the best and most exciting times of the year and I absolutely love the build up towards it. However, working in retail can honestly be one of the most stressful times of the year. I have been working in a supermarket for nearly 7 years and unless you work in retail, I don’t think you’d quite understand just how stressful it can be.

*Just a little side note; people should be nice to retail staff all year round, but the pressure is on at Christmas so we could do with people being a little nicer.*

Today I thought I’d share a few insights on why I think everyone should be nice to retail staff, especially at Christmas 🙂

  1. It generally isn’t our fault… if something is out of stock, there isnt anything we can do other than try and get it in for you the next day but please don’t start shouting at us and expect something straight away. We’re not miracle workers.
  2. We don’t get enough money… to be on our feet for 12 hours a day, running around like headless chickens and especially coming up to Christmas, it’s a struggle to even get breaks in (which is very annoying when your not being paid for them).
  3. We aren’t stupid… so please don’t treat us like we can’t read or write. Many customers look down on people working in retail as if were a bunch of low lives that couldn’t get a ‘better’ job, but I’ve met so many people with higher qualifications and degrees and who just generally enjoy working in retail. They’re probably a lot smarter than you 😉
  4. We honestly do have your best interests at heart… There is nothing that pleases me more in work than knowing a customer has gone home happy with everything they came in the store looking for. We are trained to treat customers as our number one priority, so even when it doesn’t feel like you are, I promise you, you are!
  5. Christmas break?… What break? The supermarket I work in is closed for TWO days over Christmas. So whilst some of you are enjoying two weeks off work with all your families, spare a little thought to us who are in until 9pm Christmas Eve and back in Boxing Day.
  6. We’re always short staffed… And there’s not one single day that goes by (especially near Christmas) that we don’t tell a manager we need more staff. So being rude and getting angry towards us, really doesn’t solve the situation, we’re really sorry you had to wait but we’re on your side.
  7. People respond to the moods of others… If you are consistently complaining about your ‘crappy retail experiences’ the common problem in all those situations is probably you. Perhaps it’s your own bad attitude that’s causing these experiences. Try being nice, even if you don’t mean it, and see how your service changes. (Harsh one I know)


Sorry for this being a little negative in Blogmas, but I think everyone needs to take a step back sometimes and realise that we are human beings too and we are only doing our jobs. So let’s all keep calm, smile and enjoy our Christmas shopping.

KJ x


  1. 10/12/2017 / 3:16 pm

    This is so true! When I was in Uni I used to do the seasonal shift at Marks and Spencer and was amazed how rude people can be! I mean sure, Christmas shopping can be stressful but it’s unfair to take it out on the retail staff who are trying to their best to help! 🙂

    • kiirstenjones
      10/12/2017 / 9:42 pm

      Yesss definitely! People have no patience sometimes and it drives me crazy haha. If they just chilled out and stayed calm then everyone would have a good shopping experience 🙊

  2. 11/12/2017 / 4:34 am

    I agree with you! I worked boxing day last year and was at work for roughly 11 hours with maybe 30 minutes of breaks in total throughout the day so I have sympathy for all the workers. There’s no need to be rude to people, I always try to be polite but I have been on the receiving end of not so great customer service but I don’t react and I just wait for the transaction to be complete.

    • kiirstenjones
      11/12/2017 / 8:11 am

      Oh no I bet that was horrendous 🙈 I completely agree I have no idea why people need to be so rude. And whenever I receive bad customer service I always think ‘hmmm they need some more training’ haha!

      • 12/12/2017 / 7:51 am

        Or they’re having a bad day 🙁

        • kiirstenjones
          12/12/2017 / 8:15 am

          Yes very true. Especially at Christmas it seems like everyday is a bad day so sometimes it’s hard not to show it whilst dealing with customers xx

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